If you meet ALL customer expectations, congratulations the customer considers that to be an average customer experience and they are only 42% likely to be a repeat customer and only 32% likely to recommend you to their friends and family.In this episode, Jay takes a deep dive into the Customer Experience Wow! formula to show you how to create customer loyalty and spark word-of-mouth conversations about your business. He will introduce two tools to you to help you take your business' customer experience from ordinary to Wow!Download-able worksheets are available in the show notes at website: TheMarketingSpot.com/blogIn this episode:

Customer loyalty and word-of-mouth statisticsWhat is customer loyalty?The Customer Experience FormulaHow to take your experience to the Wow! levelThe two biggest factors that determine experience Wow!Tools to improve your customer experience.