In this episode of ppm | tv, Debbie Palmer talks about the importance of having a client service strategy as well as a client service budget, which is ultimately an extension of a marketing and advertising budget. The focus points are to do the little things well and often (that don’t necessarily cost a lot of money) to wow your clients/landlords and tenants, connect often and build relationship, know what you are doing well and what you can improve on by conducting surveys, always be consistent and how to upsell and generate greater profits by implementing an annual client service strategy.

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We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

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If you would like to hear more ideas and tips on how to be more productive and profitable, work smarter not harder and engage in the top 10% activities that 90% of property management businesses are failing to do, then subscribe to Debbie’s annual coaching program or visit www.ppmgroup.com.au to find out how you can take your business to the next level with procedural systems, workflows, training, coaching, consulting and much more.