In this episode Coach JPMD interviews his younger brother Laurent Pierre, Jr.  The conversation focuses on what healthcare providers can do to encourage the best patient experience.  Having empathy towards your patient’s concerns can help create a meaningful experience and boost your practice’s ratings.  Laurent talks about how his team helps solve customer problems and the engagements that are necessary to keep his clients coming back and purchasing more services.  This episode was a fun one for Coach JPMD and we hope that this episode will teach you things that will help improve your patients’ experience in your practice.  You can follow or message Laurent on LinkedIn here.  Don’t forget to share this episode with a doctor friend or colleague.

Show Notes