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The next time you have an event, a near miss, a close call, a good catch,

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I'm not necessarily talking about a full-blown accident, but something happens.

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The next time something happens, ask this question, who in the organization

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was not surprised by that outcome?

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Music.

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Hey, everybody, Todd Conklin, Pre-Accident Investigation Safety Moment.

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It's those special moments that we share with one another, you and me.

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It's our special moment. We're having a special moment, and that's what it is.

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This idea that there are people in the organization that are not surprised by

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failure is a really important teaching tool, but it's not effective for the

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workers because they're not very surprised.

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It's incredibly effective at the leadership level.

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Because one of the things that we can recognize pretty early is when something

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happens, an off-normal outcome transpires in your organization,

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ask who was not surprised that that happened. Now, you've got to build trust.

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So it's pretty important to have psychological safety. People need to be able to tell you the truth.

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But once you sort of establish that ability for them to say,

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yeah, nobody was surprised that that happened.

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We all knew that was coming. It's not a matter of if, it was a matter of when.

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That was on the route all along.

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That'll help you understand that those low-level signals, the weak signals exist in the organization.

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And we have to turn to our workforce and set our sensitivity levels in a different

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place so we can pick up on events as they're happening, not after they have happened.

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Now that's important. But what it means is, is we have to be wise enough as

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leaders to recognize that when that thing took place, there were people who

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knew that was going to happen. And once we identify that, then the next questions make perfect sense.

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What do you look for? What do What'd you sense? What'd you pulse?

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What were you looking at in there to give us that knowledge that this could

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potentially take place? That is an important piece of data. And that's what we want to know.

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That's a pretty important safety moment.

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Learn something new every single day. Have as much fun as you possibly can.

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Be good to each other. Be kind to each other. And for goodness sakes, you guys, be safe.

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Music.