Julian Treasure - Founder at The Sound Agency, five-time TED speaker, author of How to be Heard and Sound Business [Listening]

1:40 It didn’t do quite as well as your TED Talks, but still quite impressive.150 Why do we take hearing for granted?”4:08 How can my listeners hear better?7:10 Why are you giving me so much attention! Is about increasing your consciousness?7:45 Another crucial topic you discuss in your book is inner listening, so how does that play a role in our relationships with ourselves?10:10 How does it make people feel when they realize they are no longer that voice?11:39 This is so impactful on the power of listening. Can you re-train your inner voice?12:59 How can people in Customer Service listen with intention?17:00 How do most people feel when they are interrupted?19:33 What is the beauty of silence?22:12 Why do companies hire on listening, but they don’t reward on listening. What is that?23:42 What would you say to someone who leads customer service and says “Well, that’s great Julian, but how do I score on listening?”

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