“The default for most manufacturers and retailers before we came along was to destroy returns.”

Kristin Langenfeld, Co-founder and CEO, GoodBuy Gear

My expectations were completely wrong entering this episode with Kristin Langenfeld.  I’d expected she would tell me the story of a woman who started selling her own used baby gear, then slowly expanded the activity into a basement enterprise, and so on until it was a real company.  Nope.  And she’s out to dominate a market sector with those whom I’d have expected were unlikely partners.