In this interview, Zoe O'Toole tells us how she went into a hostile, change-fatigued environment with no project portfolio overview and implemented project and portfolio reporting. She shares how she gained trust and improved communication, and reminds us to listen and understand before making recommendations for change.

This interview is also available as a video at https://www.youtube.com/watch?v=cVk-XAHIKE4&list=PL1ZmB1dbMaa1uauuDxHoxxMDyVV_oQIPs&index=25

This interview is part of Pragmatic PMO’s “Scary Scars Shared” series, in which Ken BurrelI asks Real Project Managers to share in around ten minutes the lessons they have learned from managing projects, so that the whole project management community can learn from their experiences. 

You can find the entire series at http://bit.ly/ScaryScars (video) and http://bit.ly/PragmaticPMOCast (audio, or search for “PragmaticPMOCast” wherever you get your podcasts)

Sharing short, sharp, project lessons interviews like this is just one of the pragmatic pointers recommended in Ken's book “Learning lessons from Projects: How it works, why it goes wrong, and how it you can do it better”, available from http://bit.ly/KensLLBook 

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