Ryan StMichel is the owner of Grove Mechanical in Crookston Minnesota.
Grove Mechanical was founded in 1978 by Ryan's Grandfather and Ryan purchased the company from his uncle.
Ryan created a unique consultative, no-pressure, sales process that results in high-quality, high-value systems installations, delighted customers, and a very high close rate. How does he do it? Listen and learn!
Other interesting items discussed:
Building relationships with customers: Finding points of commonality and ice-breaking.
Sales room set up.
Scheduling for maximum customer availability.
Offering options.
Indoor air quality.
Why Ryan StMichel joined Service Nation and what that did for him and Grove Mechanical.
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