On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be. Matt and Tricia are going to discuss what your job is, as a leader.

There are a lot of roles that go into being a leader within the quick service restaurant industry. But one of those jobs is to be a bridge. And being a bridge means being that person that the team can go to, to fill the gap in between the four walls of the restaurant and the leadership of the organization.

What we mean by that is, so in Tricia's specific case, Tricia is a shift supervisor right now. And the team members are going to naturally just feel comfortable talking to a shift leader, because they, they're basically on equal footing. I mean, the shift supervisor has has more authority than they do. But the shift supervisor has also done their job day to day more recently than a salaried manager has. So there's a built in connection there, and the team is naturally going to go to the easiest connection. So if they're having a problem or something that they're struggling with, or if they have an idea, they're going to want to go to that shift leader or shift supervisor. And that shift supervisor can be the bridge to the salaried management, whether it's an Assistant Manager, General Manager, whatever it is. And, you know, if it's something that the shift lead couldn't solve on their own, they're going to take it up that next level, maybe that's where it stops, maybe that manager can solve that problem.

A lot of the time, the team isn't comfortable going straight to the General Manager. So that's where that bridge is very important. In the next spot, where it becomes important to say that the general manager thinks, wow, that's a great idea, or holy crap, that's a problem we need to solve or whatever it may be. They're going to move that on up the chain to their district manager. So now, the general manager has become a bridge to the district manager. And it just goes all the way up until it hits someone like a like a director of operations. That is the bridge between the restaurant level and the ownership.

So all along the way, throughout your career as a leader in this industry, you're going to be a bridge. And you need to take that very seriously because you can have a major impact on your organization if you take the role of a bridge as an important part of your career. So for that and so much more listen to today's episode of The QSR guru podcast. The podcast dedicated to helping you become the quick service restaurant leader you are meant to be.

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