In today’s episode, special guest LaDawna Walker-Dean joins us to discuss Culturally and Linguistically Appropriate Services (CLAS) for partners and providers, with emphasis on cultural competence in healthcare. This episode reviews:

• Examples of Culturally and Linguistically Appropriate Services on an individual and organizational level
• The importance of cultural competence in healthcare
• The impact on population health when cultural competence is not observed

 Walker-Dean is a highly experienced social worker and healthcare professional with expertise in addressing health disparities, having received several awards and recognition for her contributions to minority health. She is the founder of the West Virginia Minority Health Fairs.

• Watch Recording
• Download Presentation Slides

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 This material was prepared by Quality Insights, a Quality Innovation Network - Quality Improvement Organization under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. Publication number 12SOW-QI-GEN-020124-CC-A