Episode Transcript
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[MUSIC]
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Welcome back to another episode of "Quarker" with your host, Dr. Crocker, and my co-host, my husband, Shane.
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>> Well, I'm on the host.
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>> Well, probably because I speak at least 80% of the time, and you chime in.
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>> Yes.
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>> Do you want to be the host? You can take charge. You want to take over?
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>> I just want the title. >> I said co-host, so technically, you are the one of the host.
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I am Dr. Crocker. I'm an emergency veterinarian and also a practice owner in Texas.
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I speak and do a little bit of social media as a veterinarian.
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You are? >> Me. I am not a veterinarian.
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>> No. >> Or an Oman personality.
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What do you do? What is your contribution to this podcast?
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You want to be the host? What are your qualifications, sir?
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>> I'm just here to drink water, using my dot-mountain dues, but I'm out.
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>> Answer whatever question you ask of me.
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>> The podcast, you do bring a note of honesty and truth and a little bit of levity to the podcast.
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The podcast is based off of your questions.
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People ask those questions about being a veterinary medicine, about owning a practice,
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and we answer them and that is it.
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We need your questions to continue the podcast.
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You can follow us at questions with Crocker on any of our social media channels.
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You also can watch us on YouTube and we love feedback.
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People want to leave reviews. I got a great message the other day.
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>> You like positive feedback. >> I mean, all feedback is good.
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As I've not an older, I've realized all feedback is good,
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but I learned to go tip the other day as a leader.
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If you are giving feedback, you should actually ask someone, "Are you ready for feedback?"
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Not just throw up on them, basically.
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I felt like that was good because especially working in an emergency room situation,
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I work with young veterinarians, and sometimes you see them do something and you automatically
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want to say, "Hey, you should consider this or you should do this and taking a minute to
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say, "Hey, are you open to feedback right now?"
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It's actually great because it might be in a weird head space and it might not come across
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the right way. I'm trying to implement that in my life.
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I think it might be great for you also, the children, just making sure you're in a good head
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space before. >> There's probably a lot of value to it.
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>> I give you feedback, but I felt like that was something good to learn in my 40 plus
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years to actually ask people if they want feedback before we give it.
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That is our tip and trick of the day.
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We are here to talk about all things in veterinary medicine and I'm coming off a night shift
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and I look a little tired if you're watching us on YouTube.
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It was about a 13 hour overnight shift in the ER and I did have a doctor with me until
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about 2 a.m. We actually had a cool case, so it was only a four-month-old dog come in because the dog
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could eat in a squeaker toy.
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The squeaker toy was, I don't know, this big.
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What would you say? >> I don't think they can get that size on the podcast.
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>> I was about to describe it. I was going to ask you what you would.
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>> A baseball. It was a little smaller than a baseball, but it was also flatter, but it was plasticky and
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compressible, so the owner brought the other partner's squeaker toy to it.
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Number one, how the heck did a dog swallow that?
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That's huge, right? Number two, of course, it's a crazy active puppy.
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Because it's in the stomach and we had an x-ray that showed the beautiful outline of the
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squeaker toy in the stomach, we decided to try to scope it.
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Put it under anesthesia, put the camera down into the stomach and then grab it.
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Which sounds really easy. We were very hopeful because we actually had the other squeaker toy, so we tried a couple
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of the tools on it that we used to get stuff out of the stomach and we found some that seemed
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like they would work really well to grab it.
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Dog one under anesthesia, put the scope down there, found it, boom, right away, bright blue,
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easy to find, not a lot of food in there.
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Really your ideal scenario.
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Guess how long it took us to scope that out? >> I don't know what a normal length time is, let's say 10 minutes.
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>> A hour and a half. >> Oh my gosh.
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>> Yeah. So I told the owner from the beginning because I've done this long enough that I want to set
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like appropriate expectations. But any time you have something that is more--
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>> You were told me hour and a half of the, we'll see what happens.
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>> Well, the only other option is to do surgery and go in there and like open the stomach
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up which they want to avoid, obviously, this young dog.
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So I told them, "Any time you have something round and this is really common to the tennis
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balls because of round and there's no surface to grab."
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So you try to grab it, we actually have this wire thing that we push out and it's a loop
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and you try to loop it. But it's slippery because of the fluid in the stomach and it's round.
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So we literally get it like perfectly positioned and I'd be like, "So steady and they'd be pulling
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back tightening the loop and it would just slip off at the last minute."
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>> You think there'd be some grip on the other side of the wire piece?
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>> It is, it's textured but it doesn't matter because you just have to have it perfectly
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placed. >> The torus with tennis balls too because we also have like a little clamp that can grab
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stuff and we tried to put the clamp down there and like press against it and grab it because
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it seemed really soft at the other one we had but the clamp is just not strong enough
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to like really grab it because it has to be an instrument small enough to fit all the
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way through the scope but then also like open up and do what they need to do in there.
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So I set the expectation for the owner that scopes can last a while but we weren't going
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to give up. And honestly, I was about to give up.
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Like we've been doing it an hour and a half, you only have so much anesthesia time so I
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was actually talking to them about we might need to go to surgery just get it out and I had
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gone to make a surgery estimate and me and one of the other doctors Dr. Lake had been
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kind of switching off because there was other patients in the hospital and so we were switching
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off like as we needed to to try to get it out and then also see the other patients in
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the hospital. So I was going to make the estimate and I heard everyone go, "Ugh!" and so I ran over
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there and it was fun because we're open concept ER so the owners are there.
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They're videoing everyone standing around because scopes are just like cool to watch and
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they had gotten a hold of it and so everyone's like slow, slow and they're pulling it out
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slowly. I like one of those machines at the arcade.
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It's so that and so they got it actually out and then it popped loose right in the
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esophagus and everyone's like, "Ugh!"
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And so it's sitting there but it had compressed down so there was finally a sharp edge.
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We actually switched tools real quick, grabbed with the pliers, pulled it out and you pulled
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it out and everyone's like, "Yeah!"
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I mean it was awesome and so very rewarding.
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The dog did great. She woke up great.
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She honestly will probably eat something else again.
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I told them you probably should look into pet insurance because this will happen again.
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The guy was running, he said this, "Grigor Toy and Sam, this is the most expensive dog toy
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ever." Bye.
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But she went home an hour after the procedure because it's non-invasive and you get the
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pop mountain. So it was best case scenario for that but I have not and I didn't say the slas I had to
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munging myself but I have not had a successful scope where like I couldn't get it out and I
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don't know how long. Like I haven't had to take anything to certain.
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Love it, unsuccessful scope. Oh, you're right.
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I have not had an unsuccessful scope in, I don't know how long and it was going to be so
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mad if I could get this one out and so I was very thankful for Dr. Lake and her continuing
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to try while I was working on the other one and the team just like not giving up everyone.
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Kind of kept switching out and saying like let's try this tool.
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We were trying to rig like a bag that we could maybe put down in there and like scoop it
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out with because the other nets we had were too small.
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So it was definitely a team effort but it was really fun to do it successfully and the
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owner was so grateful. We didn't have to obviously do surgery on their dog.
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So it was a good case and even though I was tired and Dr. Lake was tired working
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them overnight, it was I don't know one of those moments that you're like this is why I work
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ER. It's very cool.
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And you know at some point that skill is going to come and come and handy with our dog.
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So very true. As of now I just make him throw up all the stuff he eats but at some point there will be
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something that will have to probably go in there and so it was an option for that dog.
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You could make him throw it up. So they had actually that's a good question.
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They'd actually tried that and the referring vet is a younger vet that I actually know
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and so she called me and said like we try to get this dog to vomit.
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She's mom it up food mom at this week or back up and so I was like send it over we'll
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scope it and so I thought about it and I said you know when do you get off and she said I'm
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about to be off and I'm like why don't you come over and like help me scope it.
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So she actually came over to the hospital and she helped run the camera and watched
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the scope the whole time and like was there the whole time the owner's like it's so cool
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that you know you came over to watch and so she hung out for a while.
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In the ER so it's just nice to like collaborate with people that work together and I think
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the owners felt very I don't know a valued and they really appreciated like all of us
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coming together as a team like not to give up on their dog.
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I think sometimes pet owners here know a lot more than they hear yes from emergency professionals
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in vet med just because of being sure stacked in other things and so I was definitely
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one of those like feel good this is why I do it cases so you like it.
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I do. I feel like you would enjoy something like that because it's like a video.
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I would for about 20 minutes hour and a half amount.
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You know how the patients the longest scope that I ever saw in the emergency room and it's
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because they it was like small pieces where they just kept pulling stuff out and pulling
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stuff out it was four hours and that dog avoided surgery but it was a long time.
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The worst ones are tennis balls don't let your dogs play with tennis balls.
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I'll just do pet owner PSA because tennis balls are perfectly round and there's no grip
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and then they have that fuzz on the outside.
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So if there's a tennis ball I don't even try to go in and scope in unless it's shooting
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a piece is where I can grab edges because you literally are trying to like grab and you
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just pulling fuzz off and pulling fuzz off.
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So I know now just take those dogs to surgery if it's an intact tennis ball because everything
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else we have won't fit around something that big but also like how does a dog swallow
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a whole tennis ball? That's what's amazing to me.
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I guess at least it's job security unfortunately.
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So that was our cool case last night. What did you do last night?
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So for the scoping companies they ought to think about a bigger net and a bigger yeah so the
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owner was actually asking that and talking about like they should do more contraptions and
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I explain to them that everything we have is actually like from the human world essentially
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because of the research that goes into it in patents and people don't eat things that
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big like people don't swallow things that are super big so everything they have probably
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is going to like be able to scope out something a person would eat.
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It's just dogs are worse.
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Just whist up. So he's like we should create something like if you do it I'll help you.
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I'll mark it the heck out of it but it's a lot of time and money to do that so but every
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time I scope I do think that like I wish we had a bigger basket I wish we had a better
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tool but I think it's just because it's not financially worth it yet for a company to
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do that. But hey next job idea for you?
11:08
What? Next job idea for you.
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Oh, job idea. I thought you said one of me did do something right now.
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No, no, no, no, you're an entrepreneur though so you could invest in it.
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We could. You don't seem very motivated by that.
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That's it. No, it's a bit of a deal on that.
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So speaking of jobs we are going to do something a little different in this podcast and we're
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going to consolidate like a lot of questions I've gotten recently.
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We own a practice in Texas and we do. Do we have to scope it or practice?
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We do. We actually have two scopes because they used to do horses and you scope horses a lot
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of times like their airways and guttural pouches so we have two scopes.
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So if anybody needs a scope out to the animal hospital and for worth, we can help you out.
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But we are trying to update our practice.
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We are renovating. We have owned it for how long?
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Won't you give a little backstory? Probably a year and a half?
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No? I'm guessing.
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You're killing it with the co-hosting today.
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I mean the dead stuff. It's been a long, it's been a long day.
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Kill him here right now. A long day.
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I worked it overnight and I'm like bringing the energy.
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I need you to drink another round. I don't have any.
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That's the problem. Oh, we have.
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Nobody ordered Mountain Dews. Oh, we have a Mountain Dew deficiency.
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Shorted. Okay.
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That makes a lot more sense. So yes, we've owned it for a year and a half and one of the things from the beginning,
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like part of us buying it was knowing that almost half the building used to be large
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animal completely open and really was not being utilized.
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So knowing that we wanted to renovate that space.
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So we are in the middle of that.
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We put together a five year plan and that was in your like four.
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I'm pretty sure is the renovation.
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I can't help it that the practice has been so successful that we're outgrowing our current
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space. I'm just saying.
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So let's talk first about what are the reasons that we renovated?
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Do you want to give a reason first?
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We need to more exam rooms. We can't grow without having more exam rooms.
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We actually had this conversation on social media recently and I kind of asked about
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ratios and exam rooms and pretty much everyone agreed that an efficient practice is going
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to have at least a one to two like doctor exam room ratio.
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Right now we only have two exam rooms and we have two doctors.
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I also work there sometimes but two a day in a one to one doesn't work.
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I can only have one person seeing rooms at a time.
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So we're going to increase to four exam rooms and we're also going to increase our treatment
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space to dramatically our space to hold animals.
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And I'm really excited about building like a special dental area just for dentistry.
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That's also close to surgery. So we can also ask them out to exam rooms.
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Yes. So technically we have maybe six exam rooms.
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Yes, two outdoors. So part of this space is the old large animal that's enclosed and basically we're renovating
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all that to be our new small animal area with a new reception lobby exam rooms and then
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lab pharmacy. And then our old space is going to become X-ray, ultrasound, cat room, offices and our
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actual area for our team to have a space to like have one just relax.
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Right, exactly. Yes.
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So very excited about that.
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But it is a lot of work.
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So do you feel like it's going well so far?
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It is going. Yes.
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Do you feel it's going better than it probably could be going, it could be going
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loavers? What are some of the biggest challenges with all of it?
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I have the gate. We had to scale down our idea for probably two reasons.
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One, trying to get city to approve we wanted to do was going to take forever and cost a lot
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of money and to the cost to do we wanted to do which was ad square footage.
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Yes. I was just going to be cost prohibitive because we have a huge space.
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I don't even know how many square feet it is that's covered already off the back of
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the building. So 80 by 40 covered arena.
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So our idea was actually to expand all the way into that space almost and add like six
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exam rooms, have a much bigger lobby and just more space in general.
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But the cost to actually add on versus just renovating what we had the cost difference was
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I mean two, three times more.
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And yeah, and I don't when we looked at it, it wasn't going to make sense financially.
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And with the model. So I think with four exam rooms and having a special dental suite, having a surgery suite
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and having we're going to have three treatment tables plus a special procedures room.
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I really think I can still have like four bets in there that aren't all scheduled at the
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same time, but I can have three to four in there and that's kind of our goal.
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So I think that it was hard to change our expectation and anyone going into renovations
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should know that probably you'll have a plan A, but you're probably going to end up with
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a plan. Yeah, Z Z Z Z Z.
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We only redid our plans about 800 times.
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Yes. And honestly, as we were framing and doing things, we were changing it up as we went along.
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So that has been a little bit of a mental adjustment, but it's been really exciting to actually
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see it come about to walk through the framed area.
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And then we are getting a new X ray, which the entire team has pumped about.
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So we are outfitting a new X ray room.
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And that's the first room now to actually have new paint in it and new flooring and just
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seeing the clean, fresh base.
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I think it's visually helped the team like, no, why we're going through all this headache
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and what we're doing. Yeah, we have to be kind of strategic of how we do this because we have to continue to operate.
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So where the X ray is currently, we need to get in that area and work.
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So we need to set up the new X ray rooms.
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We can set up the new X ray, clear that space out and get in there and work at some point.
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So yeah, the where the X ray is is actually in surgery right now because it's a huge room.
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And we're going to move it into our it own area and then be able to enclose surgery to
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have a more kind of sterile space, which I really want, especially coming from an emergency
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setting, like what we have there versus what I have now.
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I really want to elevate overall like the medical quality that we're offering pets.
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So excited about that.
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I hated the fact that we had space that was unused.
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Yeah, we had a lot of dead space that was just not being utilized very well.
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I mean, I think the most efficient hospital is one where every single room is being used
17:31
at some point in time. In general, like surgery needs to be full as much of the day as possible, dentistry needs
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to be full as much of the day as possible. I want people taking ultrasounds, doing X rays, I want, you know, the kennels full because
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you have drop offs. And so as much of our space being utilized as possible means better business and means
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more profits, which means we can do more for our clients and also take care of our team
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better. And so it was literally killing me the fact that half the building was just sitting there
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empty. So excited about that.
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And this is kind of phase one, right? So redoing the outdoor area or the indoor area.
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And then we're going to redo the old part of the hospital that we're currently working
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in. And then it's almost three phase.
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We've got to finish the new area so we can move into it.
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Yes. We've got to open it up to the existing treatment area, which is going to be probably the
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trickiest part because that's where we're going to be working around people who are actually
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trying to work. Yes.
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And then it goes off from that, but it's simply up over the walls and merge the two environments.
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Which let me just give a note to that.
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So we've tried along the way to really keep the team updated with like what we're doing,
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why we're doing it. There's a little bit that the new AC heating wasn't working and it was pretty chilly in
18:53
there. Yeah, 50 degrees.
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Oh, it's that's pretty cool.
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The team's like, it's kind of cold. It's 50.
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I'm like, that's really cold. And then we also, there was like a lot of drywall type dust everywhere.
19:07
Our family actually spent the weekend up there with the kids and we were like cleaning
19:10
every surface we could because we're trying to do things on the weekend and then, you know,
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how people be able to be back in their Monday working.
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But I think our team has handled it really well.
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I know it hasn't been the easiest thing and unfortunately it's only going to get harder
19:23
than just a little months. Yeah, just to get it pretty hectic.
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Yes. So as a practice owner, I think being transparent about like what the goal is, what the plan
19:29
is and really explaining what's happening and why it's happening and prepping people
19:34
for it is helpful. And I just try to be as like appreciative as possible with everyone for their patients and
19:40
for putting up a stuff because we are literally moving and cramming stuff in places right
19:44
now so we can get the renovation done and then move into the new space.
19:49
But seeing the new flooring, the new paint, seeing things be updated, I think it's exciting
19:53
for everyone. I would agree.
19:55
So phase three, talk about that a little bit more.
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So that would be more of the renovation on the current side, which is paint, face lift,
20:05
built to malls, new floors, that type of thing.
20:09
That's phase two. Sorry.
20:11
That's technically phase three. Yeah.
20:13
What? No.
20:15
So phase two is going to be us opening up and working in the middle section.
20:17
So you have four phases and I have three. Yes.
20:20
Okay. And then the fourth phase would be the outside work.
20:22
Okay. So talk about the outside because that's one of the parts I'm most excited about.
20:26
The outside is still unclear to me exactly what we're doing.
20:29
Oh, the outside is so clear to me.
20:32
The outside is one of the reasons that I actually was really excited about the property.
20:35
I think the outside is unclear to you because of the price tag on the outside.
20:39
Again, the outside is very unclear as to what the end result may or may not look like
20:45
at this point. So to paint the picture, we have a huge covered area that had like metal pipe fencing that
20:53
was really heavy duty. We had a big kind of open area that you could have I've stuck in and then smaller pens all
20:59
around it. And so it's great because it's covered completely and it is attached to the hospital.
21:06
So I was thinking like, what can I do with this space?
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We currently don't see livestock. We don't need all those pens.
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And so I had a great idea. Basically, we're going to create an outdoor area for our clients and also like an education
21:20
area. So we cleared out like a majority of the pipe and we're leaving one section at the very
21:26
end that if we ever do have like goat sheep horses that are run up there for something we
21:31
have a spot to hold them.
21:33
But a majority of it, I see the vision of being turfed on the inside and fenced.
21:40
So that area is going to be narrowed down a little bit tighter with maybe some nice
21:47
interpretive rock or something around it.
21:49
It's worth it. You don't have to cut it.
21:51
You don't have to take care of it. To the cost of it, we can hire somebody for 47 years to manicure it like a golf course.
21:57
Okay, but let me let me finish. So be a nice putting green indoor area.
22:01
I have a lot of putting. You can okay, how about this?
22:04
You can have a putting green in the area.
22:06
I will. That's already in the plans.
22:09
Yes. Okay.
22:11
So turfed in area more central and then we're going I want to have seating like actually
22:17
not bench seating. What am I trying to say?
22:19
You're bleachers. I want bleachers on one side and then I want outdoor exam.
22:25
So everybody listening, if you always start putting together a budget on what you think is
22:30
make cost, I would appreciate it.
22:32
And then double it. No, but here's why.
22:34
I want our practice to be very community facing.
22:37
I agree. I think it's really important to be a part of the community.
22:41
And I know that our local like 4-H and FFA needs spaces sometimes to do education, to
22:46
do events. And I can see them using that space.
22:50
I would love to have pet owner education courses.
22:53
So talking about how to manage your dog in an emergency, what you should have in an emergency
22:58
pack, what are signs of things that you need to watch for.
23:01
Even basic like puppy care. I think that it could be a really cool space to utilize to really get the community engaged
23:09
and involved with the practice.
23:11
I also see us doing summer camps for like students like a vet camp over the summer.
23:17
And I think that that would be great to just give back and encourage kids to think about
23:22
being a veterinarian. We did like a small raffle and we had two kids come and it was really fun to have them do
23:27
surgery and see the practice.
23:29
And also it's good for business. It's good to be able to have events that you can market and you can partner with people.
23:37
There's a couple of rescues that want to do like puppy yoga or want to do goat yoga and
23:41
do like events. And we have this space for it.
23:44
So utilizing that space to be able to interact and then also let clients, the weather is nice
23:50
and they want to sit outside while they wait for their appointment or have an outdoor appointment,
23:54
I think that would be wonderful. So it's important to me for the culture and like what I want the practice to be to have
24:02
a space that can be utilized by people that are not just us.
24:06
Completely agree.
24:08
Why do you not look convinced? I feel like I was very convincing just now.
24:12
Extremely convincing, but it all comes back to budgetary restraints.
24:17
So this is where you and I like our philosophies differ a little bit because I think like what
24:24
is it if you build that they will come? Right?
24:26
Like I think that the revenue comes when you push the envelope and you do something different
24:31
and you set yourself apart.
24:33
Like there's no one in our area that has a space like that that does like a lot of interactive
24:37
events and I think it sets our practice apart from everyone else.
24:41
And it's just great for marketing. It's great for the culture.
24:44
It's great for the team.
24:46
You think that it's just expensive.
24:49
I think build it and they will come is a great way to look at it, but you have to have dollars
24:56
to build it. So you're saying I need to work more?
24:58
Just saying we'll get to we'll get to face seven and we'll have more details.
25:03
I'm just I'm noting now we're going to pull this podcast up at a year and we're going
25:07
to have this space finished out and it's going to look awesome.
25:10
You always get what you want just give me some time and we'll get it finished.
25:14
I don't say I wouldn't say a whole ways, but there's some give I definitely think we've
25:19
had to compromise on this project in general together.
25:23
And I really love what we've come up with so far.
25:26
Very nice. And I think the team is actually really enjoying it.
25:29
So really the next phase is to continue to finish off.
25:34
We're going to do the outside of the round of building to paint and finish the bottom
25:37
of it. We're building.
25:39
We're making completely new entrants and then what are some of the other ideas?
25:43
We're adding a lot of windows to the building in general.
25:45
Windows paint rock around the bottom.
25:47
Yes. Just make a more appealing and then do the driveway parking.
25:52
Yes. So explain a little bit what we're doing with the outside right now of what is a feasibility
25:58
study. That is I think your mom just walked in.
26:00
That's okay. The feasibility study is going to allow us because we have about a current land.
26:05
We're going to try to figure out how can we better utilize that land as well?
26:10
Because again, it's like we had open space that would have been utilized.
26:13
We have land that's not being utilized. But we have to understand what will the city allow us to do.
26:18
So what is the best bank for the buck?
26:21
Is it build more buildings? Is it bringing food trucks?
26:25
What does that look like? I mean because we have what over a naker?
26:28
Right in a naker. Yeah.
26:30
So we can do that. And that will determine how the parking goes and everything else.
26:34
And again, for me phase 10 is actually potentially adding more space, commercial space to the location.
26:43
I really for some reason had this dream a couple years ago of like a space where we built
26:49
something that was commercial space for pet related businesses.
26:54
And so that our whole area would just be like a pet center essentially.
26:58
Yeah, a pet complex. Right.
27:00
And we could be landlord to those areas. So we would have entities in there that were more pet related.
27:06
So looking at is that even possible with the space will the city let us do that and what's
27:10
the parking and then making a plan based on that.
27:12
And for some reason, I think before we got into like renovating and building, I kind of
27:16
thought like you just come up with a plan and do it.
27:18
There is so much given take with like what is actually allowed on the property and what
27:25
the cost is even for like doing the things you want to do.
27:29
We have telephone poles that run right down the middle of our property and we want those
27:34
gone. And so working with the city to run the electrical under instead of up on top.
27:39
Yeah, the technically the power company. But yes, the power company.
27:44
It's a lot of stuff that you don't think about.
27:47
And so a lot of people normally have a general contractor maybe that's doing all that.
27:51
Yeah, we'll need all that. But we got a shankocker.
27:53
We don't know that. Or good to go.
27:56
But I do think anyone who's looking to buy a practice renovate really needs to think about
28:02
what goes into it and probably extend your timeline dramatically just based on kids to
28:07
get started. The hoops you're going to have to jump through and the things you're going to have to do to
28:12
get permits and get approval. The money part of it, I know that's a big part.
28:16
I would say that's almost less of a big part compared to like the planning and all the
28:22
other permitting and all the other things that can really set you back long term.
28:26
I know people that have bought practices and it's two years, three years in and they still
28:30
can't get the city to get on board with what they want to do and it can really push things
28:35
back. Yeah, I mean, it was significantly different approval process to just renovate inside
28:40
of our four walls. Yes.
28:42
And it was to even, you know, even if we were doing the 20 foot out of them.
28:45
Yeah, would be ridiculous. Yeah, so learning those things along the way.
28:49
We want to share them so that hopefully somebody else kind of thinks about it a little bit more
28:53
before they kind of get far in the process or buys a building or buys a practice thinking
28:59
like, oh, I'll just do all these things and update it.
29:02
It's not quite that simple.
29:04
And I think we've done enough renovations that we already kind of knew it was not going
29:08
to be simple. We had all these different plans.
29:10
So we could change it based on what we wanted.
29:13
But if I had gone into this saying like, we have to add on, I have to have this, we have
29:17
to do this. It honestly would have been a failure.
29:21
And we probably would have had a lot of fights, possibly potentially.
29:27
I think we've been doing good so far. So, you know, marriage check in.
29:29
We're still married. It's good.
29:31
It's good. It's been pretty smooth.
29:33
I think so too. It's been fun because we actually are showing the updates on our social media.
29:40
We are. Yes.
29:42
I created a renovation channel on my social media at doctor dot tenasia dot crocker.
29:47
So people can see videos and actually asking people about ideas for seating in the lobby,
29:52
color choices, kind of showing them the flow, showing them what's happening in our area and
29:57
why we're renovating. So it's been fun to do like a behind the scenes.
30:00
That's a good point real quick on that.
30:02
I mean, part of the renovation process too was so that we could implement new customer experience
30:08
and workflow in that process.
30:11
Yes. That was kind of dictative of how we'd laid everything out and where we put doors and
30:16
everything else as well. Yeah, because right now our practice, there was a lot of add-ons and it's a lot of like little
30:22
rooms, no windows and you can't really communicate as a team very efficiently.
30:28
You don't know like when people are in the lobby waiting, when they're in a room.
30:31
And so we've been making it work, but ideally having something that's more open where we
30:36
can communicate easier and the flow is better for pet owners and also our team was a huge
30:41
goal. And probably our next podcast is going to hit a little bit on like workflow, efficiency and
30:48
what we're thinking we want to do.
30:50
And I'd love to hear people's feedback on like how they run their practices and their
30:53
appointments because we're really looking at it.
30:55
I think when you move in a new space is an opportunity kind of change it and make it what
31:00
you want it to be. So overall, it's going well.
31:03
It's exciting. On social media, you can follow us at AVAH vet or you can follow me at doctor to
31:11
nasia.crocker to see the updates.
31:13
And then if you want us to ask a question for the podcast, it's at questions with Crocker.
31:18
You can watch us on YouTube. You can listen to us on Spotify or Apple.
31:21
And please, please, please, please leave a review. I'm just going to laugh from the renovation.
31:26
You should. Do you want to do with the access for the, no, that's actually a great idea.
31:32
I want you to start going live for the renovation. You won't do that.
31:34
I don't know how to do that. I'll teach you.
31:37
I'll teach you. I'll talk about how James lives are going on there.
31:41
So, thanks you guys so much for listening. If you have any other questions, please reach out to us.
31:44
Or if you have feedback about anything, we would love to hear it.
31:48
Have a wonderful day and I'm headed back to the yard tonight.
31:50
[MUSIC]
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