Customer experience. What is it? Do you need it? And how can you amplify yours for happier people and a more streamlined process (without forever typing out new emails, meeting invites and form requests). 

Check out how to amplify your microcopy here: https://www.readcitywriting.com/what-is-microcopy/

And score 20% off Dubsado (monthly or annually!!) here. 

Epic surprise and delight examples: https://www.inc.com/molly-reynolds/9-companies-that-nailed-the-whole-surprise-and-del.html

Personalisation Deloitte Stats: https://www2.deloitte.com/content/dam/Deloitte/uk/Documents/consumer-business/deloitte-uk-consumer-review-mass-personalisation.pdf

Personalisation Salesforce Stats: https://www.salesforce.com/blog/category/marketing/

Happy ears? Leave a rating and review and it'll make my day. Nay! Week! 

Wanna chat? Stalk me on Instagram @readcity, catch me atwww.readcitywriting.com or send me your e-five at [email protected]

TAKE THE BRAND PERSONALITY PLAYLIST QUIZ!