To get in touch with future questions or to be interviewed for a future episode, email [email protected] or visit us at www.ratiofs.com In today's episode, we will explore The future role of the bank's branch networkThe importance of having the

Personalisation - The Future of Banking and Insurance

May 17th, 2021 38m 19s

With Doug Morris, digital strategy director at Ratio: FS, we explore the role that digital personalisation will play in the future of banking and insurance. We delved into the role personalisation plays in delivering an improved customer experi

The role of agile in developing digital customer experiences in financial services

May 10th, 2021 31m 36s

During this episode, we explore what agile means within the context of financial services and the role that agile methodology has to play in the design and delivery of digital experiences and why agile is more than just a buzzword used in softw

The role a banks brand plays in digital customer experience

Apr 19th, 2021 39m 9s

We explore why banks are in danger of commoditising their services by being drawn into competing on digital features and whether this is the route to building strong customer relationships. We look at the importance which brand, brand values an

Banking as a Service - disrupting the future with Solarisbank

Dec 17th, 2020 39m 49s

Today we're joined by Florian Redeker, VP of Product at Solarisbank. During this conversation, we discussed the role that Banking as a Service will play with changing the way customers will potentially consume financial products in the years to

How banks are leveraging customer data to deliver tailored banking experiences and the ethical challenge between what you can do with data and what you should not do

Dec 7th, 2020 45m 12s

During this episode, we explore with Chris Probert, data practice lead at Capco – the role of data, the obstacles which banks face when looking to leverage customer data and the opportunities it presents to deliver a tailored banking experience

Legal & General's Digital product lead - Tariq Maonah on the importance of customer feedback in driving digital innovation

Nov 16th, 2020 46m 8s

During today's episode, we explore with Tariq Maonah, Digital product lead at Legal & General - how to build a customer-first digital business at scale by collecting direct customer feedback and building products and experiences focused on solv

Optimising digital experiences in financial services

Nov 10th, 2020 44m 8s

During today's episode, we explore with Doug Morris, strategy director at Ratio:FS the role which optimisation plays in continually improving your customer's digital experience. We'll exploreWhat is optimisation The importance of continual inve

Overcoming the challenges of driving digital transformation in banking and insurance with Sol Enenmoh

Oct 19th, 2020 1h 2m

During this episode, we are joined by Sol Enenmoh, as we discuss a common theme from across the financial world. The constant desire to implement digital transformation and the challenges involved in defining, pushing through and driving succes

Why building the right company culture is key to building a great experience for your customers with Moneyou CEO

Oct 2nd, 2020 46m 15s

During today's episode, we explore with Bas Boelhouwers, CEO at Moneyou the importance and role that your company culture plays in delivering customer experiences focused on solving your customer's problems. We'll explore:What Moneyou defines

The marketplace challenges facing Financial Services in 2020 and beyond

Sep 28th, 2020 46m 16s

During today's episode, we explore some of the digital and customer experience trends facing financial services. We'll explore:The challenges which incumbent brands facing when looking to compete against the like's of Monzo in consumer banking

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