Reinventing Customer Experience

On this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt. A published author on modern business strategies, Joe dives into how a

S2 Ep. 3 - Reinventing Customer Experience: Raghu Iyengar of Wharton AIAB

Feb 17th, 2023 44m 39s

Raghu has been a professor of marketing at the Wharton School at the University of Pennsylvania for more than 17 years. His teaching interests fall into two domains primarily; pricing and social influence. Raghu has worked on multi-part pricing

S2 Ep. 2 - Reinventing Customer Experience: Jenny Wolski of Petco

Dec 20th, 2022 26m 56s

We are thrilled to have Jenny Wolski, SVP, Omnichannel Experience at Petco, join us in this episode. At Petco, Jenny leads enterprisewide programs targeted at evolving retail strategy and operations, strengthening omnichannel services, and enha

S2 Ep. 1 – Rosewood Hotel Group’s Lucy Werner

Oct 26th, 2022 20m 47s

On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with guest speaker Lucy Werner, SVP, Commercial at Rosewood Hotel Group. Lucy shares how Rosewood is transforming its operations

Evolving Marketing in the Now, Near and Far

Jun 16th, 2022 32m 17s

Jennifer Curtis and Jeffrey Moore discuss recent ZS insights and trends in #customerengagement.

S1 Ep.10 - IHCL Taj's Veetika Joshi Deoras

Apr 20th, 2022 27m 6s

On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with guest speaker Veetika Joshi Deoras, VP of Brands, Marketing and Data at Indian Hotels Company (IHCL). Veetika shares how AI

S1 Ep. 9 - Forrester's Brandon Purcell

Mar 24th, 2022 35m 37s

On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Brandon Purcell a VP, principal analyst at Forrester, about the evolution of the customer experience over the past six and

S1 Ep. 8 - Goldman Sachs' Harit Talwar

Nov 30th, 2021 39m 55s

On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Harit Talwar, former chairman of consumer business (Marcus) and partner at Goldman Sachs. Learn how Goldman Sachs is disrup

S1 Ep. 7 - Panera's Meenakshi Nagarajan

Nov 22nd, 2021 28m 27s

On this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Meenakshi Nagarajan, SVP, recurring revenue and loyalty at Panera.Listen as they discuss the role of personalization, creat

S1 Ep. 1 - Walmart's Suresh Kumar

Apr 16th, 2021 47m 21s

On the inaugural episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Suresh Kumar, global chief technology officer and chief development officer at Walmart, about

S1 Ep. 2 - United Airlines' Michelle Brown

Apr 16th, 2021 37m 27s

On this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Michelle Brown, vice president of digital products and analytics for United Airlines, about how digital

S1 Ep. 3 - Choice Hotels International's Sarah Searls

Apr 16th, 2021 34m 6s

On this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Sarah Searls, chief customer officer for Choice Hotels International, about how the COVID-19 pandemic ha

S1 Ep. 4 - Citi's Murli Buluswar

Apr 16th, 2021 33m 30s

On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Murli Buluswar, head of analytics, U.S. consumer bank, for Citi, about how the financial giant uses di

S1 Ep. 5 - Sweetgreen's Daniel Shlossman

Apr 16th, 2021 32m 20s

On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Daniel Shlossman, senior vice president of digital and growth for Sweetgreen, about the restaurant cha

S1 Ep. 6 - University of Chicago's Pradeep Chintagunta

Apr 16th, 2021 46m 6s

On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Pradeep Chintagunta, Joseph T. and Bernice S. Lewis distinguished service professor of marketing at th

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