This episode begins with a child's bedtime story. But the story doesn't come from a parent. It comes from a voice at the end of a phone line, from someone the child will likely never meet.

Dealing with customers and clients can be stressful and emotionally taxing. But what if the clients who contact you are kids, and the things they're looking for are love and support? We talk to kids' help phone counsellor and founder of the National Association for the Children of Alcoholics (NACOA) Hilary Henriques on how she supports children with difficult home lives, and how she takes care of her own emotional well-being when dealing with so much heartbreak. You'll hear the story of one young girl who worked herself into Hilary's life in ways Hilary couldn't have anticipated. Managing that relationship was one of the most difficult challenges she has ever faced as a counsellor.