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On top since 1938: How REI builds a peak customer experience from beginning to end

On top since 1938: How REI builds a peak customer experience from beginning to end

Released Tuesday, 29th June 2021
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On top since 1938: How REI builds a peak customer experience from beginning to end

On top since 1938: How REI builds a peak customer experience from beginning to end

On top since 1938: How REI builds a peak customer experience from beginning to end

On top since 1938: How REI builds a peak customer experience from beginning to end

Tuesday, 29th June 2021
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REI needs no introduction. They’ve been a juggernaut in the outdoor retail industry for decades, and most of us already know that their customer experience is absolutely unmatched. In this episode, Chief Experience Officer Curtis Kopf digs into the ways that REI builds community, adventure, and sustainability into every touchpoint. That means amazing experiences in their physical stores, online, and everywhere in-between.

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Resilient Retail

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Retail business owners have resilience in their DNA. From real stories of struggle and breakthrough to the insights your retail business needs right now, find inspiration, take action, and make your business future-proof.

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