Join us as Laura shares what is needed for a retail agent to successfully manage program business. Will additional staff be necessary? What is more important for an underwriter - to have a healthy understanding and knowledge of insurance or knowledge of the industry making up the program? Laura will explain the other positions that are needed - administrative/service or claims or that critical component – loss control. Can any of these responsibilities can be effectively outsourced? Hear Laura compare program business to an annuity and why she feels that way.