Sometimes, you return to a restaurant for the food, while other times, it’s just something about the atmosphere that makes you feel at home. From knowing the owner and having inside jokes with half the staff to being confident that the experience will always be consistent, Peter, Noelle, and George are discussing what creates repeat customers and answering questions, including:

• Does knowing the owner of a restaurant make customers feel special?
• Are you more inclined to frequent a restaurant if it’s geographically close to you?
• How important is food consistency in creating repeat customers?
• Would you ever order scrambled eggs to go?