Today’s episode features an interview with Tom Frank, Founder & Culture Engineer with Round World Management. Tom is a dynamic and energetic veteran of the hospitality industry. He consults on all things related to culture and training with several recognizable and established multi-concept restaurant groups. We discuss Tom’s journey in the restaurant industry, his experience as an original founder of P.F. Chang’s before we discuss some of his more profound and deep philosophical principles regarding establishing a winning culture in your restaurant. We discuss the paradigm shift that believing a “perfect shift” exists, how to manage your staff with the “vertical roster” and much much more.

https://www.linkedin.com/in/tom-frank-50469b6/

http://roundworldmanagement.com

More on Tom Frank:

Tom’s passion for culture and leadership development began well before he was recruited by Paul Fleming to be on the original team that created P.F.Chang’s China Bistro. After opening the flagship restaurant in Scottsdale Arizona, Tom became the Director of Training and New Restaurant Development and an equity partner, creating the culture, leadership development and training programs that continue to drive the corporate and service culture today. After departing in 2006 to form Round World Management, a consulting company focused on culture and leadership development, Tom was brought back to P.F.Chang’s headquarter to help in the development of a new startup concept for the Chang’s group, and worked with the new leadership in 2013 on their Culture Refresh Project and the International team in 2016.

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