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Retail Gets Real

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#122 The Rothy’s formula for success
Shoe brand Rothy's brings together things consumers don't find everyday — shoes that are comfortable, stylish and made sustainably from recycled plastic. That winning combination has earned the company an avid fan base that's growing quickly. VP of…
#121 Facebook: Where social media and shopping intersect
Social media's powerful influence to reach consumers is a game changer for many businesses. Facebook’s Martin Gilliard, head of industry, retail — superstore and grocery, is at the center of where social media and shopping meet. In his role at Face…
#120 Sephora’s winning customer experience formula
“Stores are a powerful way to bring experiences to life for people,” says Sephora EVP of Omni Retail Mary Beth Laughton. In this episode, Laughton describes how to look at the customer journey holistically and create a seamless shopping experience …
#119 How CAVA keeps fast-casual food fresh
Keeping things fresh on the restaurant side of retail can be quite a challenge, in every conceivable way. Offering healthy food that people actually want to eat, making sure it stays safe throughout the supply chain, and creating a restaurant exper…
#118: How Framebridge is shaping retail’s future
Today’s guest identified a retail opportunity that no one else saw –  an opportunity to disrupt and grow the custom framing industry by focusing on the customer experience – and then she made the entrepreneurial plunge. In this episode, Susan Tynan…
#117 Practicing cyber resiliency in the digital age
The digital transformation has ushered in a new era of data, which allows retailers to work smarter, innovate faster and serve customers better — but it has also introduced new risks. PwC U.S. Cybersecurity and Privacy Leader Sean Joyce says when i…
#116 Building communities in and out of the store
Starting a small business means more than becoming a small business owner — it also means becoming a bigger part of the local community, as well as the community of retailers all around the country. In this episode, we talk to Rachael Gruntmeir, ow…
#115 Chief protector: Inside the business of loss prevention
Mike Brenton, Director of Asset Protection for Giant Food, talks about the business of protecting people, assets, and brands at the grocery chain, and the new technology that presents both opportunities and challenges for loss prevention pros. Lea…
#114 Engaging consumers in a channel-less world
Retail is a combination of online, mobile, and in-person experiences, but they aren't discrete channels anymore – they are all pieces of the customer experience, and every customer engages with brands through a unique combination of these experienc…
#113 R.Riveter: Empowering military spouses
During World War II, Rosie the Riveter famously left her home to go into factories and shipyards and help her country. Today, R.Riveter is bringing jobs into the homes of modern-day military families. Lisa Bradley and Cameron Cruse, co-founders of …
#112 How tech is evolving the customer experience at HSN, QVC and Zulily
Karen Etzkorn is the chief information officer for Qurate Retail Group, the parent organization for brands such as HSN, QVC and Zulily. In this episode, Etzkorn identifies the two technologies all retailers should integrate today and shares how to …
#111 Poshmark challenges the norms of traditional retail
Social network's ability to connect and influence people's behavior is powerful. In the case of Poshmark, it's not only connecting buyers and sellers, it's also creating a new kind of entrepreneur. Join us as we sit down with founder and CEO Manish…
#110 MM.Lafleur empowers women in the workplace
MM.LaFleur empowers customers to focus on the things that really matter — like preparing for that client meeting or business trip — through styling, thoughtfully designed products and community. Vice President of Brand Marketing Jennifer Braunschwe…
#109 Logistically speaking: Wayfair’s innovative supply chain
As customer expectations and behaviors change, retailers need to change too. That means creating new processes, implementing new technologies, and building teams with new skills. To learn more about the logistics of improving both the customer and …
#108 Nordstrom sets the standard for customer experience. Again and again.
Nordstrom is known for offering a great customer experience, and they manage to continue offering exceptional experiences even as customer needs change in our constantly transforming world. To learn how Nordstrom stays ahead of disruption and their…
#107 The art and science of personalization at Zulily
Zulily launches over 9,000 new products and 100 sales every single day — and curates a unique storefront for each of its millions of customers. Through personalization and stories told through images, videos and social media, Zulily turns the shopp…
#106 Reinventing the Getaway
Getaway takes a fresh approach to hospitality, offering cabins in the woods designed for city dwellers overworked and burned out by the digital age. Getaway replaces amenities that people have come to expect, like Wi-Fi, with a simpler experience t…
#105 Investing in creativity: Perfumer Jo Malone’s fighting second chance
Jo Malone is an English “scent maverick” responsible for creating some of the world’s most loved fragrances. A Dreamer on the NRF Foundation's The List of People Shaping Retail's Future, she discusses her Jo Loves brand and how she is changing the …
#104 Birchbox CEO on the evolution of the disruptive beauty brand
Beauty was a $500 billion industry that hadn’t been disrupted since the market shifted from department stores to specialty stores — until Birchbox came on the scene in 2010. Now the subscription box pioneer is partnering with Walgreens to bring its…
#103 The very near future of AI and automation in retail
Automation isn’t just a trend, it’s a new way of working. Chris Wong, vice president of strategy and alliances at IBM Global Consumer Industry, shares learnings from a new global study conducted by IBM's Institute for Business Value and NRF that r…
#102 Walmart's CTO on digital transformation
How does one of the world’s largest and most successful retailers achieve digital transformation at scale? From NRF 2019: Retail’s Big Show, Walmart Executive Vice President and Chief Technology Officer Jeremy King describes the investments the com…
#101 Better together: IKEA and TaskRabbit
Partnerships that create customer value are good, but for partnerships to be great, they should be built on shared values. Joining us at NRF 2019: Retail’s Big Show, Stacy Brown-Philpot, CEO of TaskRabbit, takes us inside the partnership between Ta…
#100 Dick’s Sporting Goods CEO on leadership and service
In the last year, Ed Stack, Chairman and CEO of Dick’s Sporting Goods, has made headlines and left a lasting impression on the retail industry. The company has also navigated a time of great change in retail, all while committing to support youth s…
#99 Levi Strauss & Co.’s Chip Bergh: Reviving a brand that stands for something
Levi’s experienced almost a decade of sales stagnation and nearly lost a generation of young consumers, but new leadership and a clear strategy helped the brand reclaim lost ground and reemerge as a cultural touchstone. On this episode, we talk wit…
#98 Reporting on retail: What’s changing in 2019 and beyond
People might think reporting on retail is simple because “it’s just about shopping,” says Phil Wahba, senior writer covering retail at Fortune magazine, but there's a lot more happening. Wahba joins Retail Gets Real to talk about what goes into rep…
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Podcast Details
Started
May 12th, 2017
Latest Episode
May 27th, 2019
Release Period
Weekly
No. of Episodes
122
Avg. Episode Length
22 minutes
Explicit
No

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