The Changing Trends in Customer Experience Management
The Changing Trends in Customer Experience Management
The Changing Trends in Customer Experience Management
How has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser, Vice President of Insights and Consulting at InMoment. We're dissecting the transition businesses are making from a survey-centric approach to a more holistic view, utilizing various data sources. We'll also examine the unforeseen repercussions of fraudulent reviews and the implications of self-checkout systems on customer experience. This promises to be a conversation that offers you deep insights into the evolving dynamics of customer experience.
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ReThink Productivity Podcast
In this exciting podcast series, Simon Hedaux from ReThink Productivity shares his insights and strategies for improving productivity and efficiency in the retail and hospitality industries. With the help of clients, partners, and the ReThink team, Simon covers everything from measuring and tracking productivity to developing and implementing effective strategies.Whether you're a business owner, manager, or employee, this podcast is a must-listen for anyone who wants to learn how to get more done and improve their bottom line.Here's what you can expect to learn:How to measure and track productivity Proven strategies for improving efficiency and reducing wasteHow to create a culture of productivity and innovationTips for motivating and engaging your teamReal-world examples of how other businesses have used ReThink Productivity to achieve successDon't miss out on this opportunity to learn from the experts and get ahead of the curve with your own business.Join Podchaser to...
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