In this episode of the Revamp podcast, host Mark Lerner interviews Nico Lafakis, RevOps Strategist at New Breed, about the use of AI in RevOps. Nico’s background in graphic design and CRM work gives him a unique perspective on the topic. 

They discuss the history of AI, from Siri to Amazon Alexa, and how it has evolved over time. Nico explains how AI is being used in RevOps, particularly in drawing cross comparisons of data and generating insights that would take a significant amount of time to do manually. 

With the recent introduction of custom GPTs and the ability to fine-tune models and conversations, Nico is incredibly excited about the possibilities of using custom GPTs and the potential for creating personalized bots that can automate tasks and connect with APIs. Mark and Nico also touch on the importance of prompt engineering and how it has evolved with the advancements in AI technology. As they wrap up, Nico shares his thoughts on the future of AI in RevOps and how it may impact job roles in the industry.