I read a good book over the holiday titled “Why Leaders Fail”. It was a short book, but covered the 7 primary reasons that most leaders fail. I thought I would focus on and share the #1 reason with you today. Here it is – pay close attention!

Welcome to 2019!

Jan 8th, 2019 11m 53s

As we start this new year, it is important to get off to a fast start and set the tone for our new year ahead. On this episode I want to inspire you with a powerful quote and ask you a very important and powerful centering question. Are you rea

How are you celebrating this year’s accomplishments with your team?

Dec 11th, 2018 9m 53s

It’s near the end of another year. While I know we want to “finish strong” we also want to finish on a “high note”! And no better way to do that than to take time to celebrate your wins this year with your team! Don’t overlook this important ac

What is your plan to make this next year SIGNIFICANTLY better than this past year?

Dec 4th, 2018 9m 29s

Far too many business owners NEVER get their plan out of their head and on to paper! But statistics show that 85% of the worlds wealth resides with those who have written plans. So let’s not try to beat the odds. Let’s get on the bandwagon and

What if you Focused your Attention on your Customer Experience and Transformed it into something that no one in your Industry is willing or able to do?

Nov 27th, 2018 12m 44s

The biggest and best breakthroughs in business come when you take time to get away from the day to day of your business to think deeply about new ideas and new strategies for improvement. That’s what this week’s episode is all about – thinking

What if you spent more time thinking about your Upper Limit Challenges rather than focusing on the lowest performer on your team?

Nov 13th, 2018 10m 24s

Far too many business owners burn too much time and too many calories talking about, worrying about and complaining about their poorest performing team members. But what if you used that time to focus on the big challenges you are facing in you

What If…You took Improving Your Business SERIOUSLY and went back to implement changes in your business where you know you need them most?

Nov 6th, 2018 9m 35s

We’ve covered 40 weeks of specific topics to improve your business. We’ve address each component of your bike (of your business) over these past 40 weeks. So what have you done with this? Have you made any changes? What If you took this serious

Have you Created a Business Dashboard to Post, Track and Communicate your Critical Financial Metrics and your KPI’s?

Oct 30th, 2018 9m 14s

The icing on the cake in this section of Financials and Metrics is the creation of a Business Dashboard. Having a visible dashboard to display the trends in your financial metrics and your KPI’s is critical to growing fast in business today. Wi

What Metrics are you Measuring to help you Predict the Future Success of your Business?

Oct 23rd, 2018 8m 52s

If you’re running a business, it’s important to know what measures will help you predict future success. Most financial metrics are like looking in the rear view mirror. They show you what has happened in the past. But you need to look FORWARD

What Financial Metrics are you Measuring to let you know that your business is Thriving and Above Average?

Oct 16th, 2018 9m 50s

The idea of measurement can be overwhelming. Unless you take time to FOCUS your measurements on the things that matter most! This week’s episode is all about determining the specific financial metrics that you should focus your measurement effo

Are you Truly Using your Financial Indicators and Controls to make Critical Decisions in your Business?

Oct 9th, 2018 9m 34s

Far too often business owners are running their business without access to the brakes necessary to control the speed of the wheels. The brakes of a business are the financial controls. Without them, a business can roll out of control and may cr

Are you Using your Financial Reports and your Business Metrics to Drive Decisions in your Business?

Oct 2nd, 2018 8m 13s

Keeping score in business is not only powerful, but they are essential if you want and expect to WIN! But many business owners seem to avoid using their business financials and business metrics to make critical decisions. This week, we are intr

What Processes and Activities do you have in place to show how much you Appreciate your Customers?

Sep 25th, 2018 9m 53s

It is far easier to KEEP a customer than it is to FIND and new one! We need to remember that and make sure we are doing everything possible to show our current customers how much we appreciate them. This week’s episode will give you some ideas

What are the Standards you have Set for how your Team will Engage with Your Customers?

Sep 18th, 2018 11m 22s

Businesses that excel in the area of customer service and customer engagement have done it by setting clear and deliberate STANDARDS on how their team members will engage with their customers. That’s what we want to address today. This episode

How do you Get, Capture and Track Feedback from your Customers?

Sep 11th, 2018 10m 34s

Customer feedback is critical for businesses today. Obviously, we all want glowing feedback from our customers, and we want to avoid negative feedback, but far too many times, there is NO feedback from customers – which makes your prospects won

Are You Treating Your Customers as if They are the Most Important Members of your Team?

Sep 4th, 2018 9m 19s

Today we move to a new topic – your Race Fans. In business, we call these our Customers or Clients. But they are truly our race fans – those who cheer us on as we race to win in business. In this episode I will challenge you to think differentl

How do you Recognize Great Performance by Individuals and Teams and How Consistently do you Celebrate with your Team?

Aug 28th, 2018 9m 50s

If you want to truly drive your team engagement higher, you need to intentionally become the “chief enthusiasm officer” of your business. This week’s episode is all about helping you systematically recognize great performance and regularly cele

Performance Feedback

Aug 21st, 2018 12m 40s

Performance Feedback

Are you Engaging your Team on both a Personal and Business Strategy Level?

Aug 14th, 2018 11m 28s

Team Engagement is arguably the most pressing and urgent issue facing business owners today. Without a high level of team engagement, a business owner will be frustrated, exhausted and ready to throw in the towel! Don’t let that happen to you!

Is your Compensation Program Aligned with your Values, Principles and the Culture you hope to Create in your Business?

Aug 7th, 2018 10m 42s

Many suggest that compensation and benefits do not lead to employee satisfaction – and I would agree with that. But these decisions DO have a significant impact on the culture and motivation of your team. This is a tricky area and as a small bu

Do you Follow a Specific, Methodical approach to Hiring that allows you to Confidently Hire the Right Person for every Job Opening?

Jul 24th, 2018 11m 36s

Most everything in your business hinges on your ability to hire and train the right people for your business. It’s a critical competency for any business, especially a small business. This episode addresses the challenges with the typical appro

Is the Culture you Desire for your Company Well Defined and Protected?

Jul 17th, 2018 9m 46s

Many experts would suggest that the most important aspect of any business is the Culture they expect, demand and protect. It is the culture that can most easily set your business apart form your competition and position your business to deliver

How Well Positioned is the Seat of Your Bike? Are your People Programs making it a Fun Ride for your Team?

Jul 3rd, 2018 9m 10s

Over the next several weeks we’re going to talk about the fundamental elements of building a Winning Team. This is critically important for the success of your business. Today we’re going to give you the overview, then we will dive into the ind

How do you Measure Your Progress and Improvement in the area of Serving Your Customers?

Jun 26th, 2018 10m 41s

In the spirit of continuous improvement, you should ALWAYS be getting better at serving your customers. So how will you know that you are improving in this area unless you are regularly and consistently MEASURING your results? This week’s episo

Do you use Scripts and Templates to make sure Every Team Member shares your unique message and doesn’t miss a step when Dealing with a Customer?

Jun 19th, 2018 9m 44s

If you intend to deliver exceptional customer service, then you need to do everything possible to mistake-proof your business processes. This can be easily done by incorporating Scripts and Templates into your delivery processes. This week’s ep