Throughout the '90s and early 2000s, Blockbuster was the top video-rental company in the US, but that didn't last forever. As other, more dynamic services emerged and customers complained about late fees, Blockbuster eventually went bankrupt. Today, just one store remains in Bend, Oregon.

Listen in as former Blockbuster CEO Jim Keyes tells the full, and real story, of how Blockbuster fell.

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This show is produced by: UN/COM Media Inc.