Why is change so difficult? So often, we know what needs to be done – but actually making change is where we get stuck. Kate Hilton, our guest this week and next for a 2-part series, is on the Faculty of the Institute for Healthcare Improvement and is the lead author of a new white paper entitled The IHI Psychology of Change Framework. Kate Hilton is also on the leadership of a 100 Million Healthier Lives, a founding director of ReThink Health, and Leadership Faculty for the Atlantic Fellows for Health Equity.

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This interview has been lightly edited for length and clarity.