1:02 Nick loves the show timestamps 2:43 Be a better coach review 4:10 Under promise over deliver 10:46 Why Nick loves Chick-fil-a 12:49 Focus on high quality service 18:00 How having less clients might be better 20:30 Does capitalism screw people over 22:25 What happened to Liver King 24:54 Your promise vs level of product 34:24 How to under promise and over deliver 38:45 Dealing with rude clients 52:02 More credentials are better