In this podcast episode, host Jillian Flodstrom interviews Renia Orr, an international business strategist and founder of LDV Elite, on the importance of customer service in building a successful brand.

Orr shares that client experience is a reflection of a company's values, vision, and mission, and that customer service is a big part of brand perception.

To access the full video, show notes and resources from this episode, please visit

https://scaleyoursmallbusiness.org/blog/.

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