Mystery shops are not new concepts to the senior living space, but how often are we mystery shopping our market? Are you getting a clear picture of what your market thinks about you? We have found that, far too often, organizations make assumpt

First impressions after Covid

Apr 4th, 2022 13m 54s

Okay so we get it. Covid was rough. It was a terrible time closing down shop, hunkering down and getting through regulation change after regulation change, policies flying everywhere... who the heck had time to focus on anything else. Thankfull

Accountability

Jun 9th, 2021 16m 52s

Nothing demotivates a great employee faster than watching you tolerate a bad one. When it comes to accountability, it can be difficult to navigate the waters especially in todays dried up talent pool. In this podcast, you will learn some key st

Consistency is Key

Jun 2nd, 2021 17m 57s

We get it.. you, your boss, the world... everyone is looking for that silver bullet that is going to send you straight to the top for success. Well let me break it down for you... there is no silver bullet. There is only hard work, dedication a

Growth Under Pressure

May 26th, 2021 16m

Lets face it. We all know that without pressure, there is no growth. But what happens when pressure and stress in the workplace overwhelm our employees???? YOU GOT IT! It demotivates and slows down productivity. In this podcast, we discuss the

Census Never Sleeps

Apr 28th, 2021 15m 8s

The senior care industry is always ON! What does 24/7 really mean and how do you create a culture within your organization that fosters this 24/7 mentality? In this podcast Linda and Tiffany peel back the answers to these questions.

Humanistic Experiences in a Digital World

Apr 21st, 2021 13m 48s

Today, now more than ever before, we are conducting business in a very large digital environment. How are you leveraging technology, and ease of access with humanistic authenticity to create a captivating and enjoyable customer experience. The

Managing People with Sunshine Energy

Apr 14th, 2021 15m 49s

Do you know someone with enough energy to light up New York City? Its often times the persona of the most effective admissions/marketing/ and sales professionals. As a manager it can be exhausting keeping these individuals on track and focused.

Actions Speak Louder Than Words

Apr 7th, 2021 18m 7s

The greatest strategic plans can be 100% wasted time, energy and paper if you've never taken the steps to fully execute your plans. Many get stuck in the ruts of fixing the every day chaos that interrupts our greatest ambitions. In this podcast

Beefing Up Pipelines Part 2

Mar 24th, 2021 13m 4s

After much response from the first run of Beefing Up Pipelines, Linda and Tiffany decided to dig a little deeper with tactile elements to sprinkle into your lead generation strategy.

A Time to Redefine

Mar 17th, 2021 10m 43s

Redefining our marketing and sales plans has become of the upmost importance. In this episode, Tiffany and Linda help you prepare for the journey to redefine your growth strategy. It is more important than ever before to take a TEAM approach to

Right Sizing Done Right

Mar 10th, 2021 11m

In a time where the industry is facing its greatest challenges, many senior living operators are considering downsizing the organizations footprint. There are many factors that come into play. In this podcast Linda and Tiffany provide some food

Being a Champion of Your Brand

Mar 3rd, 2021 11m 11s

Are you a champion for your brand? Being a real champion of your brand means more than loving your logo, colors and messaging. It's believing in your products, services, your people and your customers. Be inspired as you join Linda and Tiffany

Why Waiting is a Mistake

Feb 24th, 2021 11m 21s

Many of the senior living professionals we have spoken to have told us they are just waiting out the storm of COVID19. In this episode of Serious Census we discuss why waiting to implement growth strategies will only continue to cost more. Mora

Beefing Up Pipelines During COVID Restrictions

Feb 24th, 2021 12m 30s

The senior living industry has taken a major hit to its census, its bottom line and its future pipeline. In this episode, senior living professionals will take away tactical strategies they can implement today to generate leads for tomorrow and

Introduction

Feb 19th, 2021 8m 46s

Welcome to Serious Census. In this episode you will meet your podcast hosts Linda Saunders and Tiffany Harding while uncovering some of the excited content to follow in future episodes.

Rate