Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiological level - and hopefully become inspired to try planting similar seeds with your service team.

We discuss...

• The unexpected ways that mindset is influenced in your organization.
• How the simple ways in which you listen and ask questions can effect mindset.
• The gradual and instantaneous ways that unhealthy mindsets can be shifted.
• General praise-filled announcements aren't enough - understand the importance of individual connection in positively influencing your team members' mindsets.
• The role of mindset in creating a culture of true safety where everyone feels inspired to share mistakes, struggles and differing opinions.

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