What would service life be like if stress wasn't a problem? Thus begins a series tackling the obstacle to service success that is so pervasive, its influence cannot be understated.

Inside:

• Stress release: effective and ineffective ways to actually get the stress out of your physiology.
• Keeping stress from messing up your work life is not just a matter of "reducing" it, but becoming resilient to it.
• How stress affects you and lives in your body - and what you can do about it. 
• The positives and negatives of "letting your anger out" - are there alternatives?

Complementary...

Previous Episode: The Struggles of Holding in Our Pain & Performing the "Happy" Customer Service Role

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