Service Catalyst: Building Effective IT Organizations
Service Catalyst: Building Effective IT Organizations
A daily Business podcast
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Service Catalyst: Building Effective IT Organizations
Service Catalyst: Building Effective IT OrganizationsEpisodes
Service Catalyst: Building Effective IT Organizations
Service Catalyst: Building Effective IT Organizations
A daily Business podcast
Good podcast? Give it some love!
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Episodes of Service Catalyst
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Service Catalyst ITIL Experts Bill Cunningham & Valerie Arraj discuss the new ITIL V4 framework alongside host Jennifer Griffin. Learn what changes to expect with the latest version, why those changes are notable, and how your organization can
Service Catalyst dives in to our custom Requirements Application and how we’ve seamlessly linked it together with ServiceNow’s Automated Testing capabilities. Learn how your organization can benefit from a comprehensive tool that manages your e
Organizations that need to estimate the cost of services or goods to their clients need a good Quote Management capability. Although ServiceNow allows for chargeback, there is no built in quoting mechanism. But don’t fret! Service Catalyst has
Listen to Service Catalyst discuss our new solution to track application access across your environment in ServiceNow.
Migrating from ServiceNow’s old style CMS to Service Portal? You’ll definitely want to listen to this episode!!Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer’s Service Portal compatibility checker which helps clients determine
Service Catalyst shares our experiences with upgrading to Istanbul. We highlight many cool features that you will immediately want to take advantage of in your organization.
Some of the Women of Service Catalyst (and a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it’s been like to enter and continue to work in the world of Technology and IT. We discuss how things have cha
Why on earth would you want to Tweet from ServiceNow (think Major Incidents, Outages, Alerts, the ability to communicate when your own network is unavailable)?? How might you integrate ServiceNow to not only publish tweets but to bring info fro
In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams.
The Service Catalyst team introduces Asset Management automation and discusses how best to get your assets out of spreadsheets and into a system to help better track and drive your business and finances.
BRM and PPMOs everywhere rejoice! The BRM role may seem daunting at times, but the Service Catalyst team explains how to turn the Business Relationship framework into something actionable and manageable.
The Service Catalyst team invites you to Save the Data! We’ll discuss how implementing a Service Data Management strategy -- continuously improved over time -- is the basis for a successful Service Management implementation within tools like
The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process such as Incident or Request Management. This allows for cleaner distribution of work an
The CPP team discusses their progress over the past year and shares insights behind the motivation to provide ServiceNow implementation & development. This decision augments their already dynamic Service Management process transformation to its
It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. The CPP team shares their EA experiences for how large an
If you've ever wondered what other Companies are doing to improve the value of IT to the business, look no further. Episode 25 takes you on a journey of four (4) organizations that are taking it to the next level including a State Agency rollin
In Episode 24, cut through the Cloud "Fluffernutter" with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be developing a private, public or hybrid Cloud approach for XaaS (SaaS, PaaS, IaaS
Has your end-user community come to expect immediate fulfillment of all there requests and issues? Do you often hear from them, "I want it fixed now, damnit!", but can't get the budgets to fund the demand? If so, you should listen to this. In
In episode 22, Jay asks, "does Agile mean you don't have to plan"? He and Val discuss Agile and how it relates to IT projects including ITSM projects.
ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In episode 21, CPP examines this giving recent experiences with vendor tools.
SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support of their IT Organization or their Cloud Service Provider Offering.
In episode 19, Val and Jay discuss the peaks and pitfalls of installing a Configuration Management Database (CMDB). Often referred to as "The Data Warehouse for Information Technology", they offer practical advice (and of course strong opinions
In episode 18, we delve into Service On-boarding, a perfect solution for IT organizations and service providers that offer Private Cloud or SaaS solutions. Similar to a manufacturing line, the process allows for fast and repeatable provisioning
Episode 17 examines practical approaches for dealing with individual and organizational culture as part and parcel with IT projects.
In episode 16, Jay and Val propose that it is time to rein in the unplanned proliferation of tools used to manage IT, and for technology groups to see themselves as part of the larger organizations they serve. This episode expands upon Val's bl
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