--- [ 1. GUIDE ] ---

00:00 Welcome to episode 18106:00 Who is Kate07:00 Lightning Round11:15 The reason behind the book18:30 Leadership19:45 Soccer Analogy23:45 What the book centers on25:00 Practice tools examples28:00 Understanding the word "services"30:45 Transforming the organization34:15 The role responsible for funding41:30 The Gap44:30 What's missing47:30 Why it's an integral part49:30 Questions that rose51:45 Examples of Operating Models54:45 Closing Thoughts56:30 Kate's Book

--- [ 2. LINKS ] ---

* https://www.linkedin.com/in/kate-tarling-6b43b19/* The Service Organization by Kate Tarling (Kate's Book) * Recoding America by Jennifer Pahlka (Book)

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals.

https://servicedesignshow.com/circle