At our latest episode, we are discussing in detail how AI-powered conversational solutions help contact centers to improve performance during times of high call traffic.

We call it 3A’s, Automation, Authentication and Analysis. Our UK Sales Manager, Glen Thompson is analyzing the market need and asking the right questions to our Pre-Sales Director, Anil Oztuncer, as he gives us details on the technologies and tangible financial benefits on the solutions. The discussed topics are;

• How Conversational AI help automate self-service rates
• Authenticating customers safer and faster with voice biometrics
• Improve agent experience and customer experience with analytics