How To Productively Handle Negative Customer Feedback
How To Productively Handle Negative Customer Feedback
How To Productively Handle Negative Customer Feedback
I know that getting negative feedback can feel like the world is literally ending! But I'm here to remind you that customer feedback is actually a fantastic opportunity for you to grow as a leader and improve your offer. In this episode, I guide you through my step-by-step process of productively handling negative feedback. You’ll hear my tips on how to separate your emotions from the feedback, respond to it in a way that benefits both you and your client, and use it to uplevel your business. Trust me, with a positive mindset and approach, you'll be able to turn any negative feedback into an opportunity for growth!
IN THIS EPISODE:
- (3:48) Tips for viewing the situation objectively
- (5:49) Why you need to look at all of the facts behind the feedback and reflect on it
- (10:29) How to acknowledge and respond to feedback with fairness to yourself and the client
- (13:44) Tips for using the feedback to update your program or offer
- (15:50) The importance of learning from constructive criticism and growing as a leader
CONNECT WITH EMILY
On Instagram @itsemilycincotta
Work with me HERE
Dive into my courses HERE
From The Podcast
She Leads First
Are you so stuck in the day-to-day of your business that you feel like you have no time or energy to think bigger? That you’ve unknowingly lost the passion and purpose behind why you’re an entrepreneur in the first place? It sounds like you’ve been owning your role of “founder”, but haven’t quite embraced the “CEO” title that will catapult you into the dream life you’ve always envisioned.She Leads First is your safe space to build confidence and take the steps toward creating an iconic brand that no one will forget. I’m Emily Cincotta, a branding and business strategist who, along with my guests, will give you the motivation and knowledge to book those speaking gigs, write that book and scale the impact of your brand (and your bank account)!Each week, you’ll hear the stories of fellow female entrepreneurs who have learned the hard lessons and built the courage to become the successful entrepreneurs they’ve always imagined for themselves. I’ll also be sharing my expertise in how to clearly and confidently share your message in a way that will turn your social media presence into a revenue-generating machine.Think about the businesses that you personally love, follow and support. What about their brand has kept you loyal? It’s time for you to embody that energy and start leading first. You’re creating more than a business; you’re creating a movement.Follow me @itsemilycincotta. And let’s build our empires together.Join Podchaser to...
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