In this episode, we chat with Anne Miner who wrote and published the book The Bottom Line On Customer Retention: It Pays To Care.

Show notes at SheWroteABook.com/126 —————————————————————

BOOK SUMMARY — The Bottom Line on Customer Retention: It Pays to Care! reveals the secret to customer retention. Learn the three critical factors that play into customer retention, how to detect customers at risk and how to build competitor resistant relationships.

AUTHOR BIO — Anne Miner is President and founder of The Dunvegan Group, a full service marketing research firm established in 1987. She is an International Speaker and best-selling author with an MBA and she is a Certified Marketing Research Professional.

BUY HER BOOK — SheWroteABook.com/Author-126

#SheWroteABook126

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Feel good and make magic…

Lena Anani 

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Disclaimer: I am not endorsing any of the guests of my show. The information provided in this episode and description is intended for informational purposes only, and I do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause. I interview Just so you know, some of the products I talk about or recommend to you might be hooked up with my affiliate links. That means I might receive a commission if you make a purchase using those links. I might also recommend some products, programs, or services where I received a free sample from the provider. With that said, I only recommend what I believe you’d actually enjoy. I’m not doing the affiliate thing to get rich, but I’d like to get compensated for the referral if the option exists. Why not? Right? I’m sure you understand! And thank you! :)

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“Be the voice you want to hear in the world.” — Lena Anani

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