Michael Grove, COO, for HotStats, joins Jason Emanis, from Cardiff, Wales. Michael talks about the changes to how hotels are run, the change in business models, even the fundamentals of revenue management, and the one key point when looking at a hotel’s new normal—the massive change to cost base of hotels, many having taken everything out and only putting back what is needed. Michael goes on to explain how HotStats is a team of specialists in profit and loss benchmarking, looking at the whole hotel, capturing the full P&L on a monthly basis from hotels around thew world. Their big differentiator is they specialize in this data, it’s all they do.