In this week’s episode of the SIMPLE brand podcast, I talk with Dave Norton.
Dave’s the Founder and Principal of Stone Mantel, an insights consultancy focused on helping companies create meaningful experiences for their customers.
And he co-hosts the Experience Strategy Podcast where he explores how organizations create deep and meaningful relationships with their customers.
Dave and I discuss all the right ways to design your customer experience so that your customers won’t see it as time wasted - but rather as time well saved, time well invested, and especially time well spent.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
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