In this week’s episode of the SIMPLE brand podcast, I talk with Heather R. Younger, author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood!

Heather’s an international keynote speaker, and she’s the Founder and CEO of Employee Fanatix, a leading employee engagement firm.

She’s also the host of Leadership With Heart podcast.

And she’s the author of three best-selling leadership and employee engagement books including her latest - The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood.

Here’s what we discuss:

• How active listening helps people feel valued
• What’s causing the barrier for people to be able to listen effectively
• The five steps needed for active listening
• “Closing the loop” motivates people to be comfortable sharing with you in the future
• Most employees and customers hate surveys because they feel nothing will come from it
• What to do when you can't actually give someone what they're asking for
• How to help your employees become better listeners

RESOURCES FROM THIS EPISODE:

• Heather’s site
• Employee Fanatix
• Heather’s book - The Art of Active Listening
• Heather’s podcast - Leadership With Heart
• Heather on LinkedIn