In this week’s episode of the SIMPLE brand podcast, I talk with Jeannie Walters.
Jeannie’s an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators - a firm helping companies increase sales and customer retention through elevated customer experiences. And she’s the host of the Experience Action podcast.
From the importance of creating and instilling a Customer Experience Mission to approaching your customer journey map as a verb, and not a noun - Jeannie and I discuss the right ways to help you and your team demystify the process for improving your customer experience.
Some of the topics we discuss include:
RESOURCES FROM THIS EPISODE:
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