If managers can resolve conflict through informal discussion before things escalate, they can save those involved, themselves and the organisation a lot of stress, time and money. However, many managers feel safer working through formal processes or avoid difficult issues altogether. In this episode, Richard is joined by guests from a range of organisations to discuss the benefits of informal resolution. They explore the dos and don'ts of informal resolution and discuss the types of situations when a more formal route might be more appropriate.
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