This week we talk about CenturyLink changing to Lumen and welcome our guest, Jay Hanley from Thrive. Jay is a seasoned Solution Architect and it was awesome to host him on the show.Jay covers his background which began in Finance & Economics..

Claude Decarish - Area SE Director for Windstream

Aug 14th, 2020 46m 56s

Show Notes:We hosted Claude Decarish, Areas SE Director for Windstream, based out of Atlanta to speak about staying relevant and how to build your career. His team supports Next-Gen SDWAN services, Collaboration and Security Services for many

Matt Toy with Fastly - Director of Account Management

Jul 13th, 2020 56m 14s

The Career Opportunity this week is with Intensify who is searching for a Rockstar Customer Success Manager. Check them out @ https://intentsify.io/careers/ learn more!Shown Notes: This week we had the privilege of hosting Matt Toy, Director

Ramzi Marjaba, Sr. Sales Engineer & Host of We The Sales Engineers

Jun 19th, 2020 54m 35s

Most people have an unrealistic belief (at times) that all Sales Engineers have the answers to every question and possess a swami-like approach to solving problems. We all know SEs are human and never have nor will they ever possess the answer

Snyk - Tom Gleason Solutions Engineering Manager

May 17th, 2020 53m 30s

Today we hosted Tom Gleason from Snyk.io where he leads the Solution Engineering organization. Snyk empowers software-driven businesses to develop fast and stay secure. The Snyk open source offering is what many engineers are quite familiar w

Maneuvering Customer Success during Covid-19

Apr 4th, 2020 40m 23s

In this episode, we throw out the metrics(well, sort of) and bring the discussion to focus on the human element we find ourselves in during the coronavirus. How do you support customers who are all remote at the moment?What pre-actions should

Paul McBratney w/ Alert Logic discusses the Solution Engineer role & his advice for newbies.

Feb 25th, 2020 58m 18s

Season 2 is finally here! On this episode, we invited Paul McBratney, Senior Solution Engineer with Alert Logic based in Atlanta to join the show. Paul brings a wealth of knowledge and background on the role of a PreSales Engineer, Problem So

How do you close out Q4?

Dec 2nd, 2019 40m 22s

As we wind down Season 1, it’s time to quickly reflect on closing Q4 and getting ready for the next fiscal year. How do you push for the final support of your customers if you are on a Fiscal Calendar year? Does your Customer Success plan go

Solution Architect Swamy, Brad Loomis of Cloud Technology Partners, a HPE Company

Nov 22nd, 2019 51m 7s

Today we sit down with arguably one of the best Solution Architects in the industry, Brad Loomis. Based in Boston, he is the Director of Solution Architecture at Cloud Technology Partners a HP company. Brad talks about early beginnings as a S

Learning the Internet, Routing & Switching with a Cisco CCNA

Nov 11th, 2019 28m 17s

Today we explore how to understand the global internet, WAN & LAN environments which is paramount for any pre-sales engineer. While we understand IP subnetting, DHCP, routing and switching is not always glamourous it is necessary. :-)All Cloud

Customer Success setting the record straight on Churn

Nov 7th, 2019 41m 2s

This week we shift back to the world of Customer Success where we begin to carve out future episodes on metrics. The first and often only metric which comes to mind in Customer Success is Churn. Unfortunately, many professionals use the “Chur

Sales Engineering/Solution Architect Basics - listening!

Oct 15th, 2019 34m 42s

Today we discuss the basic skill all Solution Architects require - listening. Regardless of the tenure you possess, effective listening skills in a PreSales role is necessary. Honestly, you need to nail this basic skill in all business posi

Buzzword soup - Digital Transformation & Cloud ingredients

Oct 5th, 2019 32m 13s

Buzzwords. They exist all over Tech and quite often are overused in the industry by more and more people including Solution Architects and CSMs. However, the use of buzzwords is not worded out of malice but more by convenience. This episode

What is Customer Success?

Sep 27th, 2019 30m 53s

On this episode, we explore the question many people still ask, “What is Customer Success?” Typically the question is really asked around how CS Leaders are defining Customer Success and what it means for their company.While we can all agree t

3 items you need at a meeting

Sep 10th, 2019 20m

Often, meetings on-site can take a turn for the unexpected very quickly. Sometimes, these changes can be prevented in advance with additional planning.In our episode this week, we explore a couple of tricks to take along when meeting with cust

Intros, Career Paths and Future ramblings.

Aug 30th, 2019 7m 24s

For those of us who spend countless hours supporting customers in tech, specifically PreSales Sales Engineering (SE) (Solution Architects, Sales Consultants whatever you have been called) and others in Customer Success (CSM), this Podcast is fo

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