Samantha Lovrich is the co-founder of Legal Tech Helper and legal operations coach.

In this interview we talk about the importance of lawyers stepping into the shoes of their clients, the role of open questions and deep listening to build empathy, and the role of coaching and mentoring to create better culture in legal teams.

We also discuss the role that technology can play to address unmet legal needs. We hear about online guided client interviews that allow ordinary people to get legal information targeted to their circumstances - without giving away personal information.