Episode highlights:

• [2:00] Meet Scott Berkun
• [4:00] The story begins on a product team at Microsoft
• [5:00] An escalating volcanic eruption!
• [7:00] Calling a time out
• [9:00] Lessons learned: anticipation and facilitation
• [13:00] Being bold and obnoxious as a facilitator
• [17:00] Scott Berkun's thoughts on failure

About our guest

Scott Berkun, bestselling author and speaker

Scott Berkun is a bestselling author and popular speaker on UX design, innovation, leading teams, public speaking and other subjects. He’s published eight books, including  How Design Makes The World, The Myths of Innovation, Confessions of a Public Speaker, and The Year Without Pants. His work has appeared in The New York Times, The Washington Post, Forbes, The Wall Street Journal, The Economist, The Guardian, Wired magazine, USA Today, Fast Company, National Public Radio, CNN, NPR, MSNBC and other media. His popular blog is at scottberkun.com and he tweets at @berkun.

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