Studer Group is an outcomes based health care consulting firm devoted to teaching evidence-based tools and processes that organizations can immediately use to create and sustain outcomes in service and operational excellence. Partner organizations see clear results in the areas of higher employee retention, greater patient and customer satisfaction, healthy financials, growing market share, and improvements in various other quality indicators. Studer Group has worked with hundreds of health care systems, hospitals, and medical groups since the firm’s inception in 1999 and additionally is operating in Canada, Australia and New Zealand. To learn more, visit www.studergroup.com.