Episode 037 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) and Conor Pendergrast (Expensify). This week featuring guest star Kelly O'Brien from Kayako.

This week we’re talking about writing for support. We're always writing - emails and chat messages to customers, internal and external documentation and even slack threads within our teams and companies. How do we find the right tone and type of language to use - especially when we don't have much to go on - and who decides which content belongs to which team?