Episode 51 of the Support Breakfast podcast with:

- Dave Chapman (Buffer)- Sarah Ley-Hamilton (Timely)- Conor Pendergrast (Expensify)- Lisa Hunt (Geckoboard)

This week we're talking about the tools we use to support customers and the pros and cons of each.

Links mentioned:* Huel:* Ribena ad: https://www.youtube.com/watch?v=_IHF3yvSpM0* NZ commercial with modesty leaves: https://www.youtube.com/watch?v=LqZZOb1aJEk* The origin of the Dashboard: https://en.wikipedia.org/wiki/Dashboard* Help Scout/Docs/Beacon: https://www.helpscout.net* Intercom/Educate: https://www.intercom.com* Vanilla Forums: https://vanillaforums.com/en/software/* Front: https://frontapp.com* Zendesk: https://www.zendesk.com* Freshdesk: https://freshdesk.com* Reply: https://buffer.com/reply/* Statuspage.io * Uservoice: https://www.uservoice.com* Wistia: https://wistia.com* JTBD: https://jtbd.info* Chase: https://m.signalvnoise.com/a-new-approach-to-feature-requests-21bea562c083* Ask Nicely: https://www.asknicely.com* Looker: https://looker.com* Write The Docs (Prague): http://www.writethedocs.org/conf/prague/2018/

[email protected]@supportbrekkie

@davechapman@conorp@sarahleyh@gentlethorns