"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
Released Thursday, 26th March 2020
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"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
"Beyond NPS & CSAT" with Stephen Noone O'Connor, VP at Customer Experience at Roadmunk
Thursday, 26th March 2020
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Stephen Noone O'Connor, VP of Customer Experience of Roadmunk joins us in this episode of Support Ops Simplified to share his journey from sales into customer success, how Roadmunk measures customer experience and the structure of their customer success team.
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