Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.” Today’s guest, Randy Carter, Marketing Content Director at Genesys, strives to do just that.

Whether it’s designing new services or products in the varied award-winning tenures he’s held in healthcare, financial services or technology, Randy’s philosophy centers on building something to improve quality of life. In this episode, learn how service design principles—from forcing failure to really listening to people —became the foundations of the Genesys CloudTM platform. Randy also explains how he uses these principles of human-centered design as guideposts when developing products and services.