What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars, you're close but not quite on the mark. We talk with Genesys AI experts Joe Ciuffo and Jean-Etienne Goubet to debunk the myths on AI, how it plays a role right now in our every day lives - from healthcare to groceries, and why it's critical to establish AI ethics that all companies abide by globally.