S3 Ep.3 Rochester Regional Health: Enabling empathetic patient experiences through the cloud
Released Monday, 21st September 2020
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S3 Ep.3 Rochester Regional Health: Enabling empathetic patient experiences through the cloud
S3 Ep.3 Rochester Regional Health: Enabling empathetic patient experiences through the cloud
Monday, 21st September 2020
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Hospitals worldwide had to respond to the fallout from COVID-19 to meet the needs of patients and employees. Rochester Regional Health in Upstate New York was no different. But, because it had a cloud strategy in place already, the team at Rochester Regional responded with incredible agility.
In this episode, hosts Nathan Bennett and Mari Yamaguchi welcome Rob Allen and Jason Zawodzinski, two of the driving forces behind the hospital’s innovative rapid response that treated hundreds of patients — and saved hundreds of jobs.
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The podcast where we explore the essence of customer experience, creativity, and company culture through stories from some of today’s most accomplished professionals. Join hosts Nathan Bennett and Mari Yamaguchi as they explore how great leaders think, learn from their failures, and how they inspire others to succeed. Spanning across multiple industries, our guests include the CEO of an International Airport, the Director of a bustling contact center, female leaders in technology, experts in sales and marketing and many more. If you’re hungry for insightful, compelling, and often hilarious stories from all walks of business life, then we invite you to sit back, relax, and take a moment with us.About GenesysGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.Join Podchaser to...
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